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CUSTOMER SERVICE
OUR TRADE SALES PROCESS
IF YOU ESTABLISH BUSINESS RELATIONSHIP WITH US FOR THE FIRST TIME,THE FOLLOWING INFORMATIONS WILL PRESENTED TO YOU FOR REFERENCE.
1. YOU CAN SELECT THE ITEMS FROM OUR CATALOGUE OR OUR WEBSITE FOR THE FIRST ENQUIRY.WE WILL QUOTE YOU FOB OR CIF PRICES THEN YOU CAN PLACE THE ORDER ACCORDINGLY.
2. SHIPMENT CAN BE FOB ANY CHINESE PORT,MAINLY FROM NINGBO PORT OR SHANGHAI PORT. CIF OR C&F ANY PORT ARE AVAILIABLE AS LONG AS SHIPPING LINES GO THERE.
3. ORDERS CAN BE LCL CARGO BASIS OR FCL BASIS, OUR SUGGESTION FOR CUSTOMERS IS TO BUY AT LEAST ONE 20FT CONTAINER, IN THAT CASE ORDER WILL BE SAFER AND EASIER TO BE HANDLED.
MINIMUM ORDER QUANTITY FOR ONE ITEM IS 5 CARTONS, BUT FOR YIWU ITEMS YOU ALSO CAN ORDER ONLY ONE CARTON PER ITEM.
4. PAYMENT TERMS CAN BE:
·L/C AT SIGHT
·30% T/T DOWN PAYMENT, BALANCE AGAINST FAX OF B/L.
·20% DEPOSIT PAYMENT, BALANCE BY D/P AT SIGHT
·IN CASES THAT SOME CLIENTS WANT L/C 30 DAYS,L/C 60DAYS,OR L/C
90 DAYS TERM,WE WILL TRY TO MEET THEIR REQIRMENTS
·IT IS POSSIBLE TO CANCEL DOWN PAYMENT TERM IF CUSTOMERS AND UNION SOURCE HAVE KNOWN EACH OTHER FOR A LONG TIME. HOWEVER, UNION SOURCE HAS NEVER DONE OPEN DOCUMENTS TERM.
·FOR MORE PAYMENT DETAILS INQUIRY,PLS CONTACT OUR SALES TEAM,OR EMAIL TO:SELLING@UNIONSOURCE.COM.CN
5. FOR DELIVERY TIME, IT TAKES 15-20 DAYS FOR ONE CONTAINER.
6. AFTER SHIPMENT, WE WILL SEND YOU THE COPY OF DOCUMENTS FOR YOUR CONFIRMATION.WHEN THE PAYMENT RECEIVED, WE WILL SEND YOU THE ORIGINAL DOCUMENTS.
7. IF YOU BUY THE ITEMS FROM YIWU MARKET DIRECTLY, WE USUALLY CHARGE YOU 5% COMMISSION INCLUDING ALL HANDLING FEE IN CHINA.IF YOU CAN PAY USD 500 FOR EACH 4O HQ HANDLING FEE, THEN WE CHARGE YOU ONLY 3% COMMISSION.
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TERM OF SALES
1． SHIPMENTS CAN BE FOB ANY CHINA PORT，MAINLY FROM NINGBO PORT OR SHANGHAI PORT。AND ALSO CAN BE CIF OR C&F ANY PORT IN THE WORLD AS LONG AS SHIPPING LINES GO THERE。
2． ORDERS CAN BE LCL CARGO BASIS OR FCL BASIS， OUR SUGGESTION TO CUSTOMER IS TRYING TO BUY AT LEAST ONE 20FT CONTAINER， IN THAT CASE ORDER WILL BE MORE SAFE AND EASY TO BE HANDLED。
3． MINIMUM ORDER QUANTITY FOR ONE ITEM IS 5 CARTONS，VALUE IS USD200 OR SO PER ITEM。
4． THERE ARE LARGE VARIETY OF MERCHANDISE TO BE CHOOSED AND TO BUY IN MIX-CONTAINER-LOAD, HOWEVER, UNION SOURCE SUGGESTS ONE 20FT CONTAINER CAN BE MIXED NO MORE THAN 50 ITEMS, ONE 40FT CONTAINER CAN BE MIXED NO MORE THAN 100 ITEMS.
5． PAYMENT TERM CAN BE：
- L/C AT SIGHT.
- 30% T/T DOWN PAYMENT, BALANCE AGAINST FAX OF B/L.
- 20% DEPOSIT PAYMENT, BALANCE BY D/P AT SIGHT.
- IN CASE SOME CLIENTS WANT L/C 30 DAYS, L/C 60DAYS, OR L/C 90 DAYS TERM, WE MIGHT CHARGE A LITTLE BIT MORE..
- FOR MORE PAYMENT DETAILS DISCUSSION, PLS CONTACT UNION SOURCE SALES TEAM, PLS EMAIL TO: selling@unionsource.com.cn .
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